Users DM the bot to reach your staff, and staff answer with /reply.

Modmail

The channel the bot posts the direct messages it receives in. Only staff should be able to see it.

Text channel where /setuptickets posts the ticket menu.  Choose a regular text channel, not a category, forum, or voice channel.

Discord category ID where report tickets are created.  Paste the category ID (right-click the category in Discord and choose Copy Channel ID; Developer Mode must be enabled).  You can change it later in Kite.

Role that can view private tickets. Gets pinged whenever a ticket is opened.

Discord category ID where prize-claim tickets are created.  Paste the category ID from Discord (right-click the category and choose Copy Channel ID; Developer Mode must be enabled).  You can change it later in Kite.

Discord category ID where general-support tickets are created.  Paste the category ID from Discord (right-click the category and choose Copy Channel ID; Developer Mode must be enabled).  You can change it later in Kite.

Anyone with the transcript link can open it. The password here protects it. Do not share it with anyone.

Channel where ticket transcript links are sent.

ticket_config

A highly customizable ticket system! Easily manage and customize your tickets easily. Add your own categories, and make the tickets your own. Made with ❤️ by aqplemine and 786_lucas (:

Tickets!

The role of your support staff. It can see every ticket and use the staff commands.

What other support staff can do in a claimed ticket: read, none or full. Leave empty for read.

Whether closed tickets are saved as an online transcript with Cookie API. Needs Cookie API enabled under Integrations, without it the logs say no transcript is available.

Where closed and deleted tickets are logged, with their transcript if Cookie API is enabled, and where feedback is posted. Only staff should see it.

Whether the opener gets a DM with the ticket's details, its transcript and a feedback form when their ticket closes.

How many tickets a member can have open at once. 0 for no limit. Leave empty for 1.

The question members answer when opening a ticket, up to 45 characters. Leave empty for "What do you need help with?".

The name of ticket channels. {id} is the ticket number, like 0001, and {username} the username of the member (capitals don't matter). Leave empty for ticket-{id}.

ID of the category new tickets are created in. Leave empty to create them outside of a category.

The message at the top of every new ticket. Leave empty for a default message.

A role that's pinged in every new ticket, like the support role. Leave empty to only ping the member who opened it.

tickets_data

tickets_open

tickets_counter

Ticket panel with a form, claiming, close requests, Cookie API transcripts and star reviews. The most advanced ticket system on Kite.

Advanced Tickets

ticketchannel_ticket

claimedby_general

ticketchannels_general

ticketclaimeduser_general

ticketclaimeduser_hr

claimedby_hr

ticketchannels_hr

ticketclaimeduser_ia

ticketchannels_ia

claimedby_ia

timer_for_rating_and_feedback

Available to open a ticket with a dropdown and a modal to get the required information for the ticket. Include transcript & rank locked for claim and close buttons 
Adding a forward button soon

Discord Ticket and Modmail Bot Templates

4 templates

Make your own Discord bot with Kite