Advanced Tickets

Run /panel in any channel to post the ticket panel. Members click "Open a ticket!", answer one short question, and the bot creates a private ticket channel that only they, your support role, and the bot can see. The ticket starts with your welcome message, their answer, and the buttons Close, Close With Reason, and Claim.

Staff can claim a ticket so one person handles it, and /unclaim it again. While a ticket is claimed, other support staff can read it, see nothing, or keep full access, depending on Claimed Access. /closerequest asks the member to accept or deny closing the ticket, and can close it by itself after a number of hours. /close and the Close buttons close it right away.

When a ticket closes, it's logged in your logs channel with who opened, claimed, and closed it and the reason. With Transcripts on and Cookie API enabled under Integrations, the bot saves the ticket's messages as an online transcript with its own password. To do that, Kite sends the ticket's messages and your bot's token to Cookie API. Without it, the log just says no transcript is available. The member gets the ticket's details and transcript in their DMs, with a 1 to 5 star review and an optional comment that's posted in the logs channel.

Members can only have as many open tickets as the Ticket Limit. Tickets deleted by hand are cleaned up and logged. Every flow has notes in the editor that explain what you can change.