Last updated: January 20, 2025
Thank you for subscribing to Kite.onl.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Merlin Fuchs, Alte Str. 5, 04229 Leipzig, Germany.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Kite.onl, accessible from https://kite.onl
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
The deadline for requesting a refund is 14 days from the date on which you have made the payment.
In order to exercise Your right to a refund, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We ask You to provide a reason for your refund request so we can improve our service and prevent future issues.
We will reimburse You no later than 14 days from the day on which you have requested the refund. We will use the same means of payment as You used for the Order, which maybe be subject to fees depending on the payment provider.
If you have any questions about our Refund Policy, please contact us: